At Arav System Associates we believe that a thorough check-up and vision of your complete IT Infrastructure with a simple and plain english explanation of what needs to be done, puts us leaps and bounds ahead of the rest of our competition. We follow regimented steps in our total solution implementation process through out the project deadline. The steps are as follows:

Step 1 Needs Assessment

  • Meet with the customer
  • Audit the site


Step 2 Proposals / Recommendation

  • Make recommendations with information from step 1


Step 3 Order

  • Prepare Order and get estimated delivery dates
  • Inform customer of date to be delivered


Step 4 Installation/Implementation

  • Organise installation/Implementation date with customer
  • Organise Support staff of installation/Implementation dates


Step 5 Maintenance

  • Organise appropriate dates (Quarterly Visits) to do any major updates onsite.
  • Organise


We plan all our installation/Implementation so that when we say we will be there, we are and with most of the components already setup and ready to go. We also work closely with you and explain what we are doing and why we are doing these things. A greater understanding of your own network and infrastructure means a greater ability to help solve problems that may occur in the future.

After we have finished our installation/Implementation we are only an email/login/phone call away for any issues that may occur. This is where our ongoing support plans come into play. Basically, we relieve you of the Infrastructure support burden, and let you focus on managing and running your business.

When systems go down, ASA Support Plans are a pro-active service system that assumes the role of an IT department for your business.

In fact we do more than just assume the role; we take ownership and responsibility of your computer systems. This means, that no matter how long an issue might takes to fix, ASA will be there to resolve these issues and will make sure that your IT needs are looked after with skill and efficiency, making your problems our priority.

All work carried out with ASA is documented and updated.